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Customer Service

Shipping & Delivery
We will endeavor to have all items shipped within 48 hours of receipt of your order. We reserve the right to select the best shipping method to your location. If you are outside the United States, we will try to ship with a method that includes the customs brokerage fee. You are responsible for all sales taxes in your country, with one exception. We are registered to collect GST/HST on behalf of the Canadian government so we will charge you that tax and send the money to Ottawa. You will not have to pay tax again when it enters your country.
Privacy & Security
We value your privacy greatly. We hate when a business sells our personal information to a 3rd party. So we won't. Period. We also take security seriously. Our server is always updated with the latest security patches and we run Linux instead of Windows.
Returns & Replacements
In order to keep our prices low, we restrict returns to defective products. Defective products may be returned within 25 days of the date of purchase. Please contact us (customerservice@worldknifeoutlet.com) for a return authorization before sending the item back since we may have a return address inside you country, saving you some hassle. If you bought something and simply change you mind after it has already been shipped, we cannot accept it for return. Our suggestion is that, since we have the lowest prices on the Internet, you resell it on eBay. Considering how low our prices are, you will probably at least break even.
Payment, Pricing & Promotions
We currently accept only PayPal as a form of payment. You can use your credit card through PayPal even without a PayPal account. We try to have the lowest prices on all the products we sell. If you find an identical product selling for less, we would appreciate it if you let us know. We will lower our price as much as we can, while covering our costs and abiding my Minimum Advertised Pricing rules set by many manufacturers.
Viewing Orders/Updating Account Information
You may view the status and details of an order or update your account information once you log into the website.
Legal
Some items may be prohibited in your location. It is your responsibility to know if the product you are ordering will get you in legal trouble. We will try not to ship items if we know they aren't legal but we can't promise to know every law in every city, state, and country.